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Terms and conditions

Ownership of the website. The domain name www.stikets.com, is registered in favour of The Stikets Company, S.L., with VAT number ESB65303349 and address at Carrer de Santa Joaquima de Vedruna, 24, planta 2, 08700 Igualada (Barcelona) Spain. Contact telephone +34 931 228 558 and e-mail address help@stikets.com. Registered in the Mercantile Register of Barcelona, Volume 41931, Folio 81, Page B396091, Inscription 1.


 

Conditions of use

1.- By means of the present conditions of use, The Stikets Company, S.L., regulates the access to this web site and the availability of the information found in it, by its clients and other users of the Net.

2.- By the mere use of this website, the user declares his or her unreserved acceptance of these conditions of use.

3.- The use of the web site as well as the information contained in it is, in principle, free of charge, without prejudice that this circumstance may vary, committing The Stikets Company, S.L. to publish the new conditions of use on the web in the shortest possible time.

4.- The user is obliged not to use the web site or the information offered in it to carry out activities contrary to the law, morality, public order and, in general, to use it in accordance with the present conditions of use. Both, access and information, is the exclusive responsibility of the person who does it, without The Stikets Company, S.L. being responsible for the damages or prejudices that could derive from this access or use of the information beyond its control.

5.- The Stikets Company, S.L., will not be responsible for the errors in the access to the web site or in its contents, putting the biggest diligence in order that they do not take place.
The Stikets Company, S.L., reserves the right to suspend temporarily, and without prior notice, the accessibility of its web pages, due to the possible need to carry out maintenance, repair, updating or improvement of the same.

6.- All the contents of the website (including, but not limited to, databases, images, drawings, graphics, text files, audio, video and software) are the property of The Stikets Company, S.L., and are protected by national or international intellectual and industrial property laws.
The brands, signs, distinctive signs or logos of The Stikets Company, S.L., that appear in the web page are property of The Stikets Company, S.L. The same references are made with respect to the domain name www.stikets.com.
All texts, graphic drawings, videos or audio supports, property of The Stikets Company, S.L., will not be able to be object of further modification, copy, alteration, reproduction, adaptation or translation by the User or third parties without the express authorization of The Stikets Company, S.L., unless otherwise indicated.
The unauthorised use of the information contained in this web site, as well as the damage of the intellectual or industrial property rights will give rise to the legally established responsibilities.

7.- The establishment of any hyperlink from an external web page to any of the pages of the web site of The Stikets Company, S.L., will be subject to the following conditions:

  • The total or partial reproduction of any of the services contained in the website of The Stikets Company, S.L. is not allowed.
  • No deep-links will be established with the web site of The Stikets Company, S.L., nor of its services, nor will a browser or a border environment be created on them.
  • There will not be included any false, inexact or incorrect manifestation about the pages of the web site of The Stikets Company, S.L., and its services and, in particular, except those signs that are part of the same hyperlink to the web page of The Stikets Company, S.L., it will not contain any brand, commercial name, label of establishment, denomination, logotype, slogan or other distinctive signs belonging to The Stikets Company, S.L..
  • Under no circumstances, The Stikets Company, S.L., will be responsible for the contents or services made available to the public on the web page from which the hyperlink is made nor for the information or statements included in them.
  • Any hyperlink to the web of The Stikets Company, S.L., will be made to its main page.

8.- Privacy or Data Protection Policy

The following privacy policies are intended to inform you about how we use your personal information in compliance with the provisions and requirements of the European General Data Protection Regulation.

  • A. Right of information

    The present data protection policy regulates the access and use of the service of the web site www.stikets.com as well as the rest of the web sites that The Stikets Company, S.L., makes available to Internet users interested in its services and contents. In accordance with the provisions of Law 15/1999, of December 13, Protection of Personal Data (LOPD) and the European General Data Protection Regulation, The Stikets Company, SL, owner of the website, informs the user of this site of the existence of an automated file of personal data created by The Stikets Company, SL and under its responsibility.

  • B. Purpose

    The data of users registered through the forms provided for this purpose on the website are collected by The Stikets Company, S.L., in order to facilitate the provision of services that The Stikets Company, S.L., provides through this website. In the case of data obtained through co-branding promotions or sample products, records may be shared with the partner company of such promotional campaign.

    The personal data collected will be treated by The Stikets Company, S.L. according to the following purposes:

    • Manage your requests for contact with The Stikets Company, S.L. through the channels provided for this purpose on the website of The Stikets Company, S.L.
    • Manage the purchases made within the framework of the Web Site, including the management of the payment and the remission of the order.
    • Manage the subscription to the newsletter, carried out through the channel provided on the Web Site of The Stikets Company, S.L.
    • Perform analysis on the use of the Web Site and check the preferences and behaviour of users.
    • Manage the sending of satisfaction surveys based on the purchase of the product or service of The Stikets Company, S.L. made, in order to improve day by day the experience of our customers.
    • Analyze your data in order to develop user profiles that allow us to define in greater detail the products that may be of interest..

    The data will be kept for the time necessary to carry out the purposes for which they were collected, unless the user requests their cancellation to The Stikets Company, S.L., opposing or revoking their consent.

  • C. Compulsory or optional nature of the information provided by the user and veracity of the data.

    The mandatory fields, normally marked with an asterisk (*) in the registration form to be completed by the user are strictly necessary to meet your request, being voluntary the inclusion of data in the remaining fields. The user guarantees that the personal data provided to The Stikets Company, S.L. are truthful and is responsible for communicating any changes to them.

  • D. Consent of the user

    The sending of personal data through the use of electronic forms of The Stikets Company, SL or, where appropriate, e-mail messages, implies the express consent of the sender to the automated processing of data included in the services and products related to the purposes of the websites of The Stikets Company, SL, as well as the sending of electronic communications with information related to The Stikets Company, SL, and its initiatives.

  • E. What user data will treat The Stikets Company SL?

    The Stikets Company, S.L. will treat the following categories of data:

    • Identification data: name, surname, national identity card or foreigner's identity number and image.
    • Contact details: address, landline, mobile phone, e-mail address.
      Personal data: date of birth, age, sex, nationality.
    • Bank details: account number, account holder, SEPA mandate.
    • Other data: data provided by the interested parties themselves in the open fields of the forms provided on the Website.
    • Navigation data.

    In the event that the user provides data of third parties, he/she declares to have the consent of the same and undertakes to transfer to the interested party, owner of such data, the information contained in the Privacy Policy, exempting The Stikets Company, S.L. from any liability in this regard. However, The Stikets Company, S.L. will be able to carry out the necessary verifications to verify this fact, adopting the corresponding due diligence measures, according to the data protection regulations. One of the purposes for which The Stikets Company, S.L.  treats the personal data provided by users is to send them electronic communications with information relating to goods, services, promotions, offers, events or news relevant to users. Whenever any such communication is made, it will be addressed solely and exclusively to those users who have not previously expressed their refusal to receive them. To carry out the above work, The Stikets Company, S.L. may analyze the data obtained by the entities and websites of the group The Stikets Company, S.L., in order to develop user profiles to define in more detail the products that may be of interest. In case the user wishes to stop receiving commercial or promotional communications from The Stikets Company, S.L., he can request the cancellation of the service by clicking on the link provided for this purpose in the body of such commercial communications or by sending an email to the following email address: help@stikets.com.

  • F. What is the legitimacy of the processing of your data?

    The treatment of data for the acquisition of products through the Web Site will be necessary for the fulfilment of the contractual relationship between the user and The Stikets Company, S.L. The treatment of your data for marketing purposes, related to goods and services of The Stikets Company, S.L. and similar services for its customers, will be based on the legitimate interest recognised by the regulations when the user has acquired goods and/or services from The Stikets Company, S.L.. In case there is no such contractual relationship, the data processing will be based on the consent of the user as stated in the current regulations in force. The processing for the aforementioned purposes will always be carried out with the prior consent of the user or on the basis of the aforementioned legitimate interest, and will be necessary for the attention of the user's request. Likewise, in case of withdrawing your consent to any of the treatments, this will not affect the lawfulness of the treatments previously carried out. To revoke such consent, the user may contact The Stikets Company, S.L. through the following channels: by letter addressed to The Stikets Company, S.L. to the address Paseo Jacint Verdaguer 132, planta 2 entrada, Carrer de Santa Joaquima de Vedruna, 24, 08700 Igualada (Barcelona) Spain or by clicking on the automatic unsubscribe link available in each commercial communication sent by The Stikets Company, S.L. or by email addressed to help@stikets.com.

  • G. With which recipients will user data be shared?

    The user's data may be communicated to:

    • Companies and websites of the group The Stikets Company, S.L., only for internal administrative purposes and/or for the purposes previously indicated.
    • Companies and websites of the group The Stikets Company, S.L. for the sending of commercial communications about the products and services offered by the companies that form it, provided that the user has consented.
    • Public Administrations and competent national and/or European authorities, in the cases foreseen by the Law.

    Additionally, the data may be accessible by the entity The Stikets Company, S.L. and by suppliers of The Stikets Company, S.L. and collaborating companies of cobranding, such access being necessary for the proper fulfilment of legal obligations and / or the purposes stated above. These suppliers will not process your data for their own purposes that have not been previously informed by The Stikets Company, S.L. The recipients indicated in this section may be located inside or outside the European Economic Area, being in the latter case duly legitimated the international data transfers.

  • H. Responsibility of the user

    The user:

    • He/she guarantees that he/she is over eighteen (18) years old and that the data provided to The Stikets Company, S.L. are true, exact, complete and updated. To these effects, the user is responsible for the veracity of all the data that he/she communicates and will keep the information provided suitably updated, in such a way that it corresponds to his/her real situation.
    • He/she guarantees that he/she has informed the third parties from whom he/she provides his/her data, if he/she does so, of the aspects contained in this document. Likewise, he/she guarantees that he/she has obtained their authorisation to provide their data to The Stikets Company, S.L. for the aforementioned purposes.
    • He will be responsible for the false or inaccurate information that he provides through the Web Site and for the damages, direct or indirect, that this causes to The Stikets Company, S.L. or to third parties.
    • By accepting the preview, the user certifies that he/she is authorised to reproduce the images and does so at his/her own risk. It is not permitted to reproduce images copyrighted by third parties.
  • I. Newsletter and electronic communications

    The Stikets Company, S.L., may make available to users who have previously authorized through the subscription form provided for this purpose, the service of sending a newsletter which includes news, news and information relevant to the website. Likewise, the user will be able to unsubscribe or modify the subscription data to the mentioned bulletin through the interactive form included in the web site. Likewise, The Stikets Company, S.L., informs that it will send commercial communications by electronic means with information about other products, services and events that may be of interest to users of the website when expressly requested. Such consent may be revoked at any time by the user.

  • J. Use of the ‘Customer Care' chat function

    One of the possibilities we offer you is the Customer Care chat to make our service even more pleasant for you. Through this chat you have the opportunity to ask questions before you make a purchase on our website. The entire chat process takes place completely anonymously, without your name or other personal data being displayed. In order to constantly improve the quality of our customer service in the chat, we record this history for analysis and improvement purposes, completely anonymously. These records are deleted after evaluation.

  • K. Security

    The Stikets Company, S.L., maintains the security levels of protection of personal data in accordance with Royal Decree 994/1999, of 11 June, relating to security measures for automated files containing personal data, and has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorised access and theft of data provided by the user through the website, without prejudice to inform you that Internet security measures are not impregnable. The Stikets Company, S.L., undertakes to comply with the duty of secrecy and confidentiality with respect to the personal data contained in the automated file in accordance with the applicable legislation, as well as to confer them a safe treatment in the assignments and international transfers of data that, in its case, may occur.

  • L. Cookies and IPs

    Cookies allow The Stikets Company, S.L., to collect data for statistical purposes such as: date of first visit, number of times visited, date of last visit, URL and domain from which it comes, browser used and screen resolution. For more information about cookies and how to know, block or delete cookies from your browser click here.

  • M. Spamming

    The Stikets Company, S.L., does not use techniques of ‘spamming' and will only treat the data that the user transmits by means of the electronic forms enabled in this web site or e-mail messages. The treatment of personal data, as well as the sending of commercial communications by electronic means, are in accordance with the Organic Law 15/1999, of 13 December, on the Protection of Personal Data (B.O.E. of 14 December 1999) and the Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (B.O.E. of 12 July 2002).

  • N. Right of Opposition, Correction and Updating of Data

    The user can send a letter to The Stikets Company, S.L., to the address indicated in the heading of this Policy, or by e-mail to the address help@stikets.com , attaching a photocopy of your identity document, at any time and free of charge, to:

    • To revoke the consents granted.
    • Obtain confirmation as to whether or not The Stikets Company, S.L. is processing personal data concerning the user.
    • Access to your personal data.
    • Rectify inaccurate or incomplete data.
    • Request the deletion of their data when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
    • Obtain from The Stikets Company, S.L. the limitation of data processing when any of the conditions provided for in the data protection regulations are met.
    • Obtain human intervention, to express your point of view and to challenge the automated decisions adopted by The Stikets Company, S.L.
    • Contact The Stikets Company, S.L. through the following address: help@stikets.com
    • File a complaint regarding the protection of your personal data when the interested party considers that The Stikets Company, S.L. has violated the rights that are recognised by the applicable regulations on data protection.

    The user has the right to access this information, to rectify it if the data is erroneous and to unsubscribe from the services of The Stikets Company, S.L. These rights can be made effective through the configuration of the web page. In case of problems for the effective online realization as well as for any kind of doubt or controversy regarding our data privacy policy you can contact directly to: help@stikets.com or to the postal address Paseo Jacint Verdaguer 132, 2nd floor entrance, Carrer de Santa Joaquima de Vedruna, 24, 08700 Igualada (Barcelona) Spain.

9.- Cancellation policy

At Stikets we work to offer you high quality personalised products that are tailored to your needs. Although personalised products are unique, at Stikets we exceptionally offer you the possibility to return them. Our customer service team is ready to assist you in this process. You have a period of 30 calendar days from receipt of the order. After having received and verified the return, the refund will be made within 10 working days, using the same payment method used for the initial transaction. Stikets is not responsible for the return shipping costs. Please complete the form on this page.

10.- The conditions of use of this website are indefinite. The Stikets Company, S.L. reserves in any case the unilateral right to modify the conditions of access to them, as well as the contents included in them or the conditions of use of its free hosting service of articles, contained in this document.

11.-  Stikets reserves the right to reject any order, cancel it or not accept a confirmed order by notifying you in writing or by telephone in the following situations, without being responsible for any damage or cost other than the refund of the amount received from you in relation to the cancelled Contract.

12.- Stikets offers a two-year guarantee from the date of purchase of the labels. These are products that respond to heat and the passage of time, so no claims will be accepted after this period of time. It is recommended to store the labels in a dry place at room temperature for a good conservation. All materials used in the manufacture of the labels are of the highest quality.

The warranty procedure can be triggered in the event that the defect is NOT caused by:
 

  • Accident or negligence
  • Improper use or inadequate maintenance
  • Changes made without Stikets' permission
  • Normal deterioration or natural wear and tear

If, on the other hand, an error or defect is detected in the production or shipping process, the product will be replaced or paid for within the warranty period. In this case, please contact help@stikets.com with the following information:

  • Name under which the order was placed
  • Order number
  • Detailed description
  • Photos showing the defect

 

Copyright

The Stikets Company, owns all intellectual property rights over the design and contents of the website www.stikets.com.

The Stikets Company, S.L., is the owner of the industrial property rights related to its products and services and specifically those related to the registered trademarks.

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